Privacy Policy

Effective Date: May 05, 2025

This Privacy Policy describes how VPSInstall collects, uses, and protects your information when you access or use our services.

1. Information We Collect

We collect only the data necessary to operate our service effectively:

  • Telegram ID and profile information (used for login)
  • Session information (stored via cookies)
  • Coin transactions and installation history
  • VPS-related details (such as IP address, hostname, selected OS)
  • Support communication records

We do not collect sensitive information like real names, billing addresses, or credit card details.

2. How We Use Your Information

The information we collect is used strictly for:

  • User authentication via Telegram
  • Session management in our Laravel Filament dashboard
  • Processing installations and coin deductions
  • Providing support and resolving installation issues
  • Ensuring the security and integrity of our platform

3. Cookies and Third-Party Scripts

We use essential session cookies to support features such as:

  • Logging in and maintaining your session
  • Personalizing the user interface (Filament admin panel)

These cookies:

  • Do not track users across websites
  • Expire when you log out or after inactivity

We also embed third-party services, such as:

  • Live chat tools (e.g., Tawk.to, Crisp)

These services may place their own cookies. Please refer to their respective privacy policies for details.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Restricted internal access
  • Secure storage and transmission protocols

Only authorized staff or service providers may access personal data.

5. Data Sharing

We do not sell or rent user data. We only share information with trusted third parties when necessary to operate our service:

  • Live chat providers (support interactions)
  • Payment processors (coin top-ups)
  • Hosting and infrastructure providers

All third parties are contractually bound to comply with data protection obligations.

6. Data Retention

We retain your data:

  • For as long as your account is active
  • As required to provide our services and fulfill legal obligations

You may request deletion at any time (subject to legal constraints).

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate or incomplete information
  • Delete your data
  • Object to processing in specific circumstances

To exercise your rights, contact us via Telegram or through our support portal.

8. External Links

Our website may contain links to third-party websites or documentation. We are not responsible for their privacy policies or content.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, operational, or technical circumstances.

Any updates will be posted on this page. Continued use of our services means you accept the updated terms.